OneCloud Terms of Service and Privacy Policy
1. Customer Eligibility and Responsibilities :
1.1 By agreeing to these Terms and Conditions, the Customer declares that they are under no legal restriction under the laws of the European Union and the laws of the jurisdiction from which the Customer operates, to enter into a binding contract to use the Service, unless any such restrictions have been approved in writing by OneCloud and backed up by appropriate authorizations acceptable to OneCloud.
1.2 To be eligible to use the service, the Customer must register in the Service providing current and correct identification as requested. The required information may vary depending on factors determined necessary at the sole discretion of OneCloud. Customer is solely responsible for maintaining the correctness of the registration information in the OneCloud Customer panel (hereafter referred to as “Customer Portal”) and entering changes which may occur in a timely manner. The Customer is responsible for keeping account information confidential, and for all changes made in the account settings and activity carried out in and by the account and services used. Customer is also responsible for the security of the service being used. Should a Customer become aware of any unauthorized use of the account, or other breach of security, the Customer must immediately inform OneCloud by email or support ticket and provide full details of the nature of the misuse. OneCloud will not be responsible for any consequences whether loss or damages, arising out of errors or failures by the Customer to provide correct account information or to maintain the security of service being used.
1.3 Customer is solely responsible for all content introduced into, created by, or distributed from the Service of Customer. Customer is responsible for taking appropriate remedial action without delay on being notified of any inappropriate use of the Service as defined in the Acceptable Use Policy of OneCloud.
1.4 Customers are expected to be technically competent to manage the service(s) ordered or to have access to such know-how and competencies to ensure the proper functioning of the Service created by or for, the Customer. OneCloud will not be responsible for any losses by the Customer for Customer’s inability to use the Service due to any improper configuration of the Service.
1.5 Customer Data security: Customer is solely responsible for the preservation of Customer’s Data. Even with respect of Data which Customer contracts for backup services, OneCloud shall have no responsibility to preserve Data, the service is provided as is, without warranty.
1.6 Any failure by the Customer to adhere to the Terms and Conditions presented herein may result in the immediate termination by OneCloud of the Customers eligibility to use the Service at their sole discretion.
2. Master Service Agreement :
2.1 Term : This Agreement will begin on the day Customer signs up to the first Service, and will continue until the termination of the last Service. The Services to which Customer subscribes will automatically renew at the end of each cycle for a subsequent cycle as defined by the purchase order of the Service, until either party provides written notice to the other stating their wish to discontinue the Service, no less than 7 days before the due date of the next invoice unless this notice period is otherwise defined in the purchase order of the Service. All payments are nonrefundable. Customer’s sole remedy for OneCloud’s nonperformance of any Services will be a credit issued pursuant to any applicable Service Level Agreement.
2.2 Charging Policies : All charges are denominated, and Customer must pay, in the currency as invoiced and shown to the Customer in the Customer Portal. Charges will be applied to the account on the creation or upgrading of services, at each renewal for another month, and at any time that the Customer exceeds defined service limits and requests additional resources. Customer account must contain a positive balance for services to be provided. At a time that the account will go overdrawn Customer is required to pay all outstanding dues to continue with the Service. On the Customer’s request OneCloud will issue an invoice at the end of each month for charges levied in that month. Services not paid for within terms are subject to a finance charge at the rate of 2% per month for the duration of the overdue period.
2.3 Usage-Based Billed Services, will be billed on the basis of consumption or allocation of resources and in monthly intervals. Each unit of a Usage-Based Billed Service consumed or allocated by Customer will be rounded up to the next whole unit. An initial base rate and overage rate for the Services will be established by OneCloud and communicated to Customer in the original sales quote or during the order process. Customer is solely responsible for the tracking and controlling of its usage of the Usage-Based Billed Services within the Customer Portal, and OneCloud will have no responsibility to notify Customer pertaining to any usage.
2.3.1 Support Services: Support Services including but not limited to remote or onsite training, technical support, provisioning support, software or development support, devops or server management and data migration support can be provided on an hourly basis and billed in 15 minute intervals at OneCloud’s then current rates or otherwise as agreed by the parties. OneCloud makes no guarantee that it has Support Services available, unless the Support Service task has been agreed upon between Customer and OneCloud or contracted on a monthly basis.
2.4 Suspension: OneCloud may suspend Services without liability if: (i) OneCloud reasonably believes that the Services are being used by Customer (or Customer’s authorized users) in violation of the MSA, TOS, AUP, Privacy policy or any applicable law, court order, rule or regulation in any jurisdiction, and/or Customer fails to co-operate with OneCloud’s investigation of any such suspected violation; (ii) OneCloud reasonably believes that Services provided to Customer have been accessed or manipulated by a third party without consent; (iii) OneCloud reasonably believes that suspension of the Services is necessary to avoid an adverse impact to OneCloud’s network or other OneCloud customers; (iv) a payment for the Service is overdue; (v) OneCloud reasonably believes that the use of the Services by Customer may subject OneCloud, its Affiliates, or any Third Party to liability; or (vi) suspension is required by law, statute, regulation, rule or court order. In Case of suspension due to overdue payment, OneCloud reserves the right to charge a reconnection fee of 5% of the service charge with a minimum of EUR 50, or near equivalent in the billing currency.
2.5 Taxes, Duties, Levies and other fees: Customer will pay or provide appropriate exemption documentation for all taxes, duties, levies, and any other fees related to the Services imposed by any governmental authority. All Fees are quoted exclusive of any such taxes, duties, levies, or fees, and these will be added at the time of the charge being made to the Customer.
3. Other Customer Duties and Obligations :
3.1 Customer will provide to OneCloud and thereafter maintain, true, accurate, current, and complete Customer identifying information which OneCloud may from time to time require to fulfill its duties under this agreement and keep Customer identifying information up to date in the Customer Portal.
3.2 Ensure proper security measures and procedures are applied at all times, and to notify OneCloud of any actual or suspected breaches or lapses thereof; Customer will use reasonable security precautions for providing access to the Service by its employees or other individuals to whom it provides access, whether in connection with Customer’s internal business purposes or as a Customer Offering. Customer will be solely responsible for ensuring the confidentiality and security of all account login names and passwords, and for all Customer conduct in connection with such account credentials. Customer will implement internal protocols and procedures whereby terminated personnel will no longer be able to use any of the Service. All passwords used by Customer or its personnel must be a complex, secure combinations of characters and not be comprised solely of dictionary words.
3.3 To report to OneCloud by email or ticket in the Customer Portal the Service performance problems encountered with the Service as soon as Customer observes them. Customer agrees to provide OneCloud with supporting information as reasonably requested by OneCloud, and to the extent such information is available to Customer, which may include(as applicable), without limitation, service or cloud ID, Customer Email address, IP address(es), traceroute, ping or MTR output. Customer will cooperate with OneCloud’s investigation of outages, security problems, and any suspected breach of this Agreement.
3.4 Ensure that adequate funds or active payment methods are available in the account to maintain the anticipated required services;
3.5 Customer shall comply with all applicable export and import control laws and regulations in its use of OneCloud Services, and, in particular, Customer shall not utilize OneCloud Services to export or re-export Data or Software without all required United States and foreign government licenses. Customer assumes full legal responsibility for any access and use of OneCloud Services wherever they are provided from, with full understanding that the same may constitute export of technology and technical data that may implicate export regulations and/or require export license, and represents that, should such a license be required, it shall be Customer’s responsibility to obtain the same, and in the event of any breach of this duty resulting in legal claims against OneCloud, Customer shall defend and hold OneCloud harmless from all claims and damages arising therefrom.
3.6 Customer will comply with all license terms or terms of use for any software, content, service or website (including Customer Data) which Customer uses or accesses when using the Services. Customer will reasonably comply with any request by OneCloud to cooperate in connection with any third party audit, including but not limited to software audits.
3.7 Abide by all the terms of this agreement, its terms of service, and associated requirements such as the Acceptable Use Policy, and Privacy Policy.
4. Service Level Availability : (SLA)
4.1 OneCloud makes the Service available “as is” while also making all reasonable and commercially viable efforts to ensure continuous availability of both Customer services and the client portal Customer Portal, together with Internet access at the point of entry into and out of, the OneCloud Network. OneCloud provides Customers with support staff to which all issues should be reported by using the Customer Portal support ticket system.
4.2 Problems related in any way to the Customer’s cloud operating system or any other software on the Service, or to the actions of Customer or third parties, do not constitute Failures and are not subject to any remedy defined herein.
4.3 In the event OneCloud does not achieve a particular Service Level in a particular month, OneCloud will issue a credit equal to the compensation listed in the Service Level Agreement applicable to the service. Credits issued in any given month cannot exceed the total payment on the affected service for that month. OneCloud’s support ticket system and monitoring system will be used for calculating any Service Level events. Credits under the Service Level Agreement, if issued to Customer’s account, will be used only to offset future Fees for certain Services as provided in the Service Level Agreement. Such credits may not be sold, converted to cash, used to pay past due balances, or transferred to any Third Party or Affiliate, and will expire on the termination or expiration of this Agreement. To request a credit, Customer must contact OneCloud by email or support ticket system to the Billing Department in the Customer Portal within Seven (7) days after the incident for which a credit is requested.
4.4 In the event of any damages arising out of OneCloud’s furnishing or failure to furnish Services under this Agreement, Customer’s sole remedies are contained in the Service Level Agreement provision under section 4.3 of this agreement.
5. Disclaimers and Waiver of Liability
OneCloud DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, REGARDING THE SERVICES PROVIDED HEREUNDER, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON INFRINGEMENT. NO REPRESENTATION OR OTHER AFFIRMATION OF FACT REGARDING HARDWARE, SOFTWARE, OR SERVICES, NOR THE STATEMENT OR CONDUCT OF ANY AGENT OF OneCloud, SHALL BE DEEMED A WARRANTY FOR ANY PURPOSE OR GIVE RISE TO ANY LIABILITY WHATSOEVER. CUSTOMER ACKNOWLEDGES THAT HE OR SHE HAS RELIED ON NO WARRANTIES OR STATEMENTS OTHER THAN AS MAY BE SET FORTH HEREIN. CUSTOMER HEREBY WAIVES ANY AND ALL CLAIMS AGAINST OneCloud ARISING OUT OF CUSTOMER’S PURCHASE OR USE OF THE SERVICE, OR ANY CONDUCT OF OneCloud’S OFFICERS, EMPLOYEES, OR AGENTS. OneCloud SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO CUSTOMER OR ANY THIRD PARTY IN ANY AMOUNT, OR FOR ANY INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES, UNDER ANY CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, REVENUE OR SAVINGS, LOSS OF GOODWILL, OR THE LOSS OF USE OF ANY DATA, EVEN IF OneCloud HAD BEEN ADVISED OF, KNEW, OR SHOULD HAVE KNOWN, OF THE POSSIBILITY THEREOF. NO DISCLOSURE BY OneCloud’S OFFICERS, EMPLOYEES, OR AGENTS, SHALL BE MADE A CAUSE OF LIABILITY. UNDER NO CIRCUMSTANCES SHALL OneCloud’S AGGREGATE CUMULATIVE LIABILITY HEREUNDER, WHETHER IN CONTRACT, TORT, UNDER STATUTE, OR OTHERWISE, EXCEED THE AMOUNT OF ONE (1) MONTH OF SERVICE PROVIDED PURSUANT TO THIS AGREEMENT. CUSTOMER ACKNOWLEDGES THAT THE FEES PAID BY HIM OR HER REFLECT THE ALLOCATION OF RISK SET FORTH IN THIS AGREEMENT AND THAT OneCloud WOULD NOT ENTER INTO THIS AGREEMENT WITHOUT THESE LIMITATIONS.
Notwithstanding any other provision hereof, neither party shall be liable for any damages for loss of profits, loss of revenues, loss of goodwill, loss of anticipated savings, loss of data or cost of purchasing replacement services, or any indirect, incidental, special, consequential, exemplary or punitive damages arising out of the performance or failure to perform under this Agreement.
5.1 Confidentiality : Customer shall keep confidential any Information to which it is given access, and shall cooperate with OneCloud’s efforts to maintain the confidentiality thereof. Customer shall not publish to third parties or distribute information about Customer Service or documentation that OneCloud provides for purposes of operating and maintaining its Service, including material contained in estimates, invoices, work orders, emails, support tickets with OneCloud, or other such materials.
5.2 Indemnification : Each party shall indemnify the other from any claims by third parties and expenses (including legal fees and court costs) respecting damage to tangible property, personal injury or death caused by such party’s negligence or wilful misconduct arising in connection with this Agreement.
5.3 Termination : Either party may terminate this Agreement if the other party fails to cure a material breach of the terms of this Agreement within thirty (30) days after receiving notice thereof. In the event OneCloud terminates this Agreement for Customer’s material breach, any amounts owed to OneCloud hereunder before such termination will be immediately due and payable, any and all rights granted to Customer this Agreement will immediately be canceled, and Customer shall promptly discontinue all use of the Services, relinquish any Confidential Information in Customer’s possession or control. If OneCloud determines that Customer’s failure to abide by the terms and conditions of this Agreement may give rise to unlawful consequences or cause an immediate risk of damage to OneCloud, other Customers, or third parties, OneCloud may terminate this Agreement with immediate effect.
5.4 Legal Compliance : OneCloud may suspend or terminate Services and this Agreement immediately upon receipt of any lawfully issued notice from a court having jurisdiction over OneCloud, alleging the use of the Services to accomplish violations of law, pending the resolution of the relevant court proceeding. When subjected to lawful process requiring disclosure, OneCloud may disclose the Customer’s identity and contact information, and OneCloud shall not be liable for damages or results thereof, and Customer agrees not to bring any action or claim against OneCloud for such disclosure.
5.5 Survival : All terms of this Agreement, which by their nature are intended to survive termination of this Agreement, shall so survive
5.6 Force Majeure : Either party shall be excused from performing hereunder to the extent that it is prevented from performing as a result of any act or event which occurs and is beyond its reasonable control, including, without limitation, acts of God, war, weather, utility or telecommunications outages, unrest or riot, strikes any action of a governmental entity, etc.; provided that the party experiencing the force majeure provides the other with prompt written notice thereof and uses reasonable efforts to remedy effects of such force majeure.
5.7 Choice of Law, Venue, Consent to Email Service and Waiver of Hague Convention Service Formalities : Any claim arising under this Agreement shall be construed in accordance with the substantive and procedural laws of the European Union, without regard to principles of conflict of laws. Customer consents to the jurisdiction of the European Union. Customer consents to service of process via Domestic or International First Class Certified Mail and/or email to then current land and email addresses shown on invoices and/or in the “Contact” section of OneCloud’s website and waives any requirement under the Hague Convention or other judicial treaty requiring that legal process be translated into any language other than English.
5.8 Final Provisions : This Agreement, including all related agreements and policies incorporated by reference herein, constitutes the entire agreement between the parties related to the subject matter hereof, supersedes any prior or contemporaneous agreement between the parties relating to OneCloud Service and shall not be modified except by a written agreement signed by both parties, specifically recording the intent to amend this Agreement. Any waiver of a provision of this Agreement must be in writing and signed by the party to be charged. A valid waiver hereunder shall not be interpreted to be a waiver of that obligation in the future or any other obligation under this Agreement. If any provision of this Agreement is prohibited by law or held to be unenforceable, the remaining provisions hereof shall not be affected, and this Agreement shall continue in full force and effect as if such unenforceable provision had never constituted a part hereof.
Privacy Policy
Your privacy is important to us.
It is PixFort’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We will only retain personal information for as long as necessary for the fulfilment of those purposes.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. PixFort may change this privacy policy from time to time at PixFort’s sole discretion.